Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

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Which payment methods are accepted in the Online Shop?

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How long will delivery take?

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How secure is shopping in the Online Shop? Is my data protected?

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What exactly happens after ordering?

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Do I receive an invoice for my order?

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Terms and conditions

Here are our terms and conditions. .You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

Order Process

Goods will be sent to the address given by you in your order and stated in the Order Confirmation. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
You must add any the products you wish to purchase to your Add to Cart, and then proceed to the submit.

Price and payment

Prices for products are quoted on our website. The website contains a number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product.
All prices are in Nepalese rupees.
Payment for all products must be made by following the instructions on the website. Cash on Delivery for Kathmandu, Lalitpur, and Bhaktapur. Pre-payment through Bank Deposit, Money Transfer for other
cities of Nepal.

Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.
We do not charge for home delivery inside Kathmandu Valley, and for other city of Nepal we take delivery charge according to the location.
Sometimes, delivery may take longer due to

  • bad weather
  • flight delays
  • political disruptions
  • other unforeseen circumstances

Returns, refunds and replacements

You are liable to get your money refunded, in case of the following scenarios:

  • Wrong product has been shipped that does not match with your order
  • Defect in the product.

All you need to do is to inform us within 7 hours of receiving the order and your re-order will be replaced within 3 days from the informed date.

Cancellation by the Company

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. If your order is cancelled after your payment or our bank account deposited, the said amount will be reversed back in your Bank Account.